Return & Refund Policy
Return & Refund Policy
Thank you for shopping with NAKED. Your satisfaction is our top priority.
Returns
We accept returns within 30 calendar days from the date you receive your order. To qualify for a return, items must be unused, in the original condition, and returned in the original packaging.
Non-Returnable Items
The following products cannot be returned:
- Gift cards
- Personalized or customized products
- Final sale items
Return Process
Customers are responsible for paying return shipping fees unless the product is defective, damaged, or incorrect. Please ensure returned items are securely packaged.
Refunds
Once we receive and inspect your returned items, we will notify you via email about whether your return has been approved.
Approved refunds will be processed and credited to your original payment method within 5 to 7 business days. Refund processing times may vary depending on your payment provider.
Order Processing & Shipping Details
Orders are typically processed within 1-2 business days. Shipping times range from 5 to 10 business days, depending on your location and shipping method chosen at checkout.
Order Cancellations
Orders can be canceled within 24 hours of placement. Please contact our support team promptly at tetthumaymoi54328@gmail.com to request a cancellation.
Shipping Costs
Shipping fees are calculated and displayed at checkout based on your order details.
If you have any questions or need assistance with a return, please contact us at tetthumaymoi54328@gmail.com.